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Power Automate Docusign Connector Stopped working

Forum|Forum|2 years ago
April 2, 2024
13 replies
1279 views

Just this morning, my connection for Docusign Connect stopped working completely.

I keep receiving the error: Request to the backend service timed out - and Error 503, or the service is unavailable.

I immediately tried to re-validate the connection, that did not work. I then deleted it, now I’m unable to add it back. This has stopped our corporate paperwork system dead in its tracks.

Has anyone else experienced an outage with the production connector for Docusign connect in power automate?

I was able to add the demo connector without issue, but I am not completely unable to add the connector back even after sanitizing it from our environment.

Microsoft

Best answer by Greg

We just received word from support confirming that we are being impacted by a known product issue and that this is being tracked internally as FLOW-551. Hopefully that helps others in submitting their tickets and getting it tracked properly.

It would be nice to see this acknowledged on the service status page - contrary to what it shows everything is not OK and has not been for 7-8 hours at this point.

https://status.docusign.com/

R

russr999

New Voice

I'm seeing something similar since yesterday. Thought it was just me until now as I was in the middle of updating a Power Automate Flow.

Messages I'm getting are:

Test connection failed. Details: Request to the backend service timed out

Invalid connection.

The gateway did not receive a response within the specified time period. Cannot fulfill the request to the remote server.

J

jlyn

New Voice

Confirmed this started happening to us as well. Error 504 backend service timed out.

JohnSantos

Guru

Check the connect configuration SPOPostBack on your eSign settings. Make sure it is still active.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

J

jtg11004

New Voice

Yes, I’m getting the same error. Can docusign provide an update on this????

F

FullerG

New Voice

Same things happening here. Creating major issues for our HR Dept.

Error message in powerautomate: “Request to the backend service timed out”

D

ddoverii

New Voice

Same issue here. None of my Docusign connectors are working.

“Request to the backend service timed out”

Hopefully there will be a resolution soon.

E

EvanEezy

Author

Conversation Starter

This has brought our entire organization to its knees. Incredibly disappointing.

As a developer, this will take me 3-4 days to fix, and I’ve already had to alert our entire organization that it is PAPER SENDING ONLY.

Greg

Answer

Conversation Starter

We just received word from support confirming that we are being impacted by a known product issue and that this is being tracked internally as FLOW-551. Hopefully that helps others in submitting their tickets and getting it tracked properly.

It would be nice to see this acknowledged on the service status page - contrary to what it shows everything is not OK and has not been for 7-8 hours at this point.

https://status.docusign.com/

E

EvanEezy

Author

Conversation Starter

Thank you for the update Greg. Yes, I was up until 4am last night trying to figure this out. I brought our entire system down to inspect and try to resolve the problem.

An acknowledgement on the service status page would have saved me countless hours of troubleshooting, as it was the first thing I checked.

E

EinOidMivadoi

New Voice

Same things happening here. “Request to the backend service timed out.”

Our whole system is now down and I’m not sure if I will be able to update our connected system with all the envelop status updates.

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