PDF Validation Failure

Hello ​@Sai Pasupuleti 

Welcome to the Docusign Community and for posting your concerns.

Are you trying to add documents after a signature was applied?

That error usually indicates that the file is password protected, already signed, corrupted or has a bad format

Also, can you ensure that the document is base64?

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

 "Select as Best" below if you find the answer a valid solution to your issue!

​@nathaly.monge,

I am adding multiple files to SharePoint. One of the files is for DocuSign, while the other PDF files are for review purposes. We are trying to upload a .doc format with the anchors for signatures and add some pdf files to the envelope that do not need a signature but holds important information for the approvers.

I am not adding documents after they are signed.

The PDF file is not password-protected, signed, corrupted, or in a bad format.

The document is in Base64 format.

However, I am encountering a "PDF validation failure" error when attempting to "Add documents to an envelope" in DocuSign. Could you please help me identify the possible reasons for this error?

Hello ​@Sai Pasupuleti 

Thank you for reaching back.

Other than the reasons mentioned previously, the only thing that comes to mind is that adding a base64 document from SharePoint isn't entirely straightforward and maybe it’s not actually passing the right content. Are the documents that are failing being passed exactly the same way as the one that is succeeding? Is there any difference in those two at all?

Either way, I would recommend you contact our Support Team to look a the workflow in more detail: Open a case in the Docusign Support Center.

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

 "Select as Best" below if you find the answer a valid solution to your issue!

​@nathaly.monge Hi,

"I am uploading both PDF and DOCX files to SharePoint in the same way. While the approver is able to sign the DOCX file via DocuSign in the envelope, I am unable to send the PDF files through the envelope."

Hello ​@Sai Pasupuleti 

Thank you for reaching back and thank you for the information provided.

As mentioned in my previous post, I would recommend you contact our Support Team to look a the workflow in more detail: Open a case in the Docusign Support Center.

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

 "Select as Best" below if you find the answer a valid solution to your issue!