Outlook Web Docusign Integration Send Email issue

Question

Hello Docusign Community!,an issue appeared in march for us and after submitting support requests to Docusign, Adobe (we use esign there too) and Microsoft - I haven’t seen a resolution (finger pointing) and then just basically check back soon… 1. Open email in Outlook on the web which has attachment to sign is attached, click the Docusign icon -then click Sign Now.2. Proceed thru process of signing click Finish, "You’re all done" appears - good at this point.3. Click on "Send By Email", and a new email window appears, then an error just below the top ribbon appears, "The following files couldn't be attached: TestDoc.pdf. Please try again later."notes:The test document is 27kb.	Latest versions of Chrome & Edge tested.	Cleared caches, reboots, updates.	Turned firewall off	Windows 10 & 11. Multiple PCs at work and privately owned PCs tested.I cannot find evidence that others are also experiencing this issue. What could cause this?Any help is greatly appreciated, thank you in advance!JC

nathaly.monge · Accepted Answer

Hello @JC6809E,Welcome to the Docusign Community and thank you for posting your concerns!.I’m sorry to hear that you are getting an error regarding attachments, I understand this shows when trying to send by email via Outlook.I found the following bug on our side regarding your exact issue:OWA-1863Unfortunately, according to our engineersthis is a an issue with Office and not directly with the Docusign Add-On which is out of Docusign’s control. We are still waiting on a fix from their side.You can track their progress on the issue here:https://github.com/OfficeDev/office-js/issues/4300Let us know if you need further assistance with this.Best regards,Nathaly | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

userbob808 · Answer

We are experiencing the same issue in OWA when trying to attach a signed document to the draft email and receive the “Please try again later” error message.

Any updates on when this issue will be resolved, it is currently affecting 40 of our users.

Regards,

Robert

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