Hello @ajoshi ,

Welcome to the Docusign Community and thank you for posting your concerns!

Can you try reauthenticating the connection between Power Automate and DocuSign. To do this you will need to go into connections of your flow and sign the connector in again. Also, make sure the account you are signing into is an admin account.

Please let us know if that helps.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hi Nathaly,

Thanks for your response but this thing is already done. We have one user who can go through but other users facing below issue

We have below license assigned to this user:

And in the Security E5 group we have below subscription given :

Hi @nathaly.monge ,

Thanks for your response but this thing is already done. We have one user who can go through but other users facing below issue

We have below license assigned to this user:

And in the Security E5 group we have below subscription given :

Hello @ajoshi ,

Thank you for reaching back.

After further investigation it seems like the error you are getting is from Microsoft’s side. I recommend you reach out to them for further assistance if you haven’t already. 

Please let us know if after contacting Microsoft you need any further assistance from us.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!