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I tried to trouble shoot this issue doing this task “going to DocuSign enabled entity and clicking "Go To DocuSign" from it ("..." button in the ribbon). ”, didn’t work

System.ServiceModel.FaultException`1pMicrosoft.Xrm.Sdk.OrganizationServiceFault]: 
Could not find a Docusign User entity for the current user - transaction creation failed (Fault Detail is equal to Exception details:
ErrorCode: 0x80040265
Message: Could not find a Docusign User entity for the current user - transaction creation failed
TimeStamp: 2024-09-02T11:00:51.5766454Z
OriginalException: PluginExecution
ExceptionSource: PluginExecution
--
)

Hi @Udayan,

 

Thank you for reaching out to the Docusign Community.  

Is this happening when using the other Docusign actions in Dynamics 365, or is the issue specific to the “Go to Docusign” action?

In the meantime, you will want to ensure that your users have been granted access to Docusign, as explained, here:

Assign the 'DocusignUser' Role to Microsoft Dynamics 365 Users

Feel free to let us know if you need further assistance with this. 

 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

 

​Hi @Udayan,

 

I hope you are doing well.

I would like to confirm if you could solve your issue by utilizing the suggested solution?           

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,   

 

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue! 

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