Hi @aamirnawazInsightCoE,

Welcome to the DocuSign Community!

We are glad to have you here and can't wait to help share as much knowledge as possible.

I am sorry to hear that your completed documents are not being saved in Sharepoint, but I will help you correct the issue.

Are you using Agreement Actions to save the documents in Sharepoint?

If that is the case, you can find more details on the reason why the documents are not posted within the Agreement Rules Logs.

For detailed steps on how to find your logs, see:

Agreement Rules Logs

Feel free to let us know if you need further assistance with this. 

Thank you for using DocuSign, we hope you have a wonderful rest of your day! 

Best regards,

Alejandro R. | DocuSign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

Hi @aamirnawazInsightCoE,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | DocuSign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

Hello - 

I am having a similar issue with agreement actions and the connection to SharePoint. The error I receive in the logs is - 

Error from ArchiveService: {"entries":"],"errors":"{"reason":"UNKNOWN_SYSTEM_ERROR","errorBody":{},"name":"ArchiveSystemError"}]}

Are there any more resources to help troubleshoot errors in the logs?

Hi @jsoldner,

Thank you for following up.

This is a general error, and could be related to different root causes.

To start troubleshooting, I would suggest you to confirm if there are any users that are able to export their documents to SharePoint successfully.

If you find this to be true, check that the user that generated the error has the appropriate permissions/access to the location where the files should be saved.

Please don't hesitate to let me know if you have any other questions or concerns and I will address them as soon as possible. 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

@aamirnawazInsightCoE 

@jsoldner 

Adding to the @Alejandro.Ramos points:

If you are saving those completed envelopes as .ZIP files, verify if your Sharepoint permits .ZIP files being saved there.

Best,

Alexandre