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Public sector case management often involves navigating a complex web of processes. While efficient management is crucial for timely service delivery, inefficiencies can arise from cumbersome manual steps and outdated workflows, creating backlogs that hinder progress.
Docusign’s IAM capabilities are designed to tackle these types of challenges. By automating manual tasks and embedding digital agreements into existing workflows, Docusign helps public sector employees focus on what truly matters: delivering high-quality services to constituents without the burden of excessive paperwork.
You can read the full Docusign blog on this topic, but here are a few top takeaway that highlight how Docusign IAM can transform public sector case management:
✍️ Public Sector Use Cases in Action:
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Building Permit Application: Delays in processing building permits can add an average of six-and-a-half months to construction timelines, raising costs for both materials and labor. With Docusign IAM, cities can host building permit applications online, allowing applicants to complete and submit forms, including payment, through a seamless digital experience. This digital process minimizes human error with built-in field validation and eliminates the need for applicants to print, scan, and manually submit documents. Ultimately, this accelerates the approval process.
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Public Inspection Notices: Docusign IAM simplifies the creation of inspection notices through the use of dynamic forms and a clause library for standard legal language. After completing an inspection, officials can input the necessary information, route the document for approval and signature, and store the finalized notice in Docusign CLM. This automated process ensures that departments can quickly share accurate information with the public.
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SNAP Employability: The Supplemental Nutrition Assistance Program (SNAP) provides employment and training services to recipients, helping to develop skills and drive autonomy. After a constituent fills out a SNAP employability plan, the constituent receives a copy to sign via email or SMS. Before signing, they must verify their identity to ensure the services go to the correct individual. After signature, the executed plan is stored in Docusign CLM. This reduces manual intervention and ensures that services reach the right individuals faster.
💬 Community Chat: Share your thoughts below 👇
- What public sector processes have you automated with Docusign IAM or are planning to?
- How have streamlined case management workflows impacted your team’s productivity?
