Gmail routes Docusign to Updates, not Primary inbox?

Forum|Forum|1 year ago
December 18, 2024
3 replies
208 views

I missed a docusign signature request because the gmail app on my android phone routed it to the “Updates” section instead of “Primary” email. Can anyone tell me how to fix this?

If I open “All mail” it shows up, but it is not in my primary inbox. I generally don’t check “Updates” frequently since all I get is Carta notices

Thanks everyone!

Best answer by JohnSantos

@BayArea User4

Gmail’s automated categorization can sometimes place important messages into “Updates,” “Promotions,” or other tabs instead of “Primary.” Fortunately, you can train Gmail and adjust settings to prevent this from happening in the future.

You can manually move the Email to Primary and Train Gmail this way. When prompted with “Do this for future messages from this sender?” select “Yes.”

JohnSantos

Answer

Guru

@BayArea User4

Gmail’s automated categorization can sometimes place important messages into “Updates,” “Promotions,” or other tabs instead of “Primary.” Fortunately, you can train Gmail and adjust settings to prevent this from happening in the future.

You can manually move the Email to Primary and Train Gmail this way. When prompted with “Do this for future messages from this sender?” select “Yes.”

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

B

BayArea User4

Author

Newcomer

I’ll give that a try

C

Christopher.Alpizar

Docusign Employee

Hi @BayArea User4,

I hope you are doing well.

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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