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I missed a docusign signature request because the gmail app on my android phone routed it to the “Updates” section instead of “Primary” email.  Can anyone tell me how to fix this?

If I open “All mail” it shows up, but it is not in my primary inbox.  I generally don’t check “Updates” frequently since all I get is Carta notices

Thanks everyone!

@BayArea User4 

Gmail’s automated categorization can sometimes place important messages into “Updates,” “Promotions,” or other tabs instead of “Primary.” Fortunately, you can train Gmail and adjust settings to prevent this from happening in the future.

You can manually move the Email to Primary and Train Gmail this way.   When prompted with “Do this for future messages from this sender?” select “Yes.”

 


I’ll give that a try


Hi ​@BayArea User4,

I hope you are doing well.

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.


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