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Question

verification number

  • March 10, 2025
  • 1 reply
  • 39 views

Hello, i have a problem. verification number i have registered, is not working properly. Sms codes are not incoming any more. Once i was registering i have obtaied sms code. Now i want to change my verification number but i cannot. Who can help me to do it.

1 reply

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  • Community Moderator
  • 129 replies
  • April 22, 2025

Hello ​@abtosoftware,

Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible. 

To update your phone number, you may do the following.
 1. Log-in to your account and click on your initials on the upper-right corner and click “Manage profile”
 

  1. And then scroll down under Contact Information click on “Update” and choose phone number then save.
     



We apologize for the late response. If you still need additional assistance, please let me know and I will gladly help you address the situation as soon as possible.

I look forward hearing from you soon. Thank you and have a great day!


Best regards,
Ma. Cassandra | Docusign Community Moderator

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