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Why must you keep backtracking and forcing senseless clicks for the user? This is the second time in less than a year, that the online DocuSign page forces extra clicks for every item sent after the first one. Previously, you could send multiple items and after each one, the Home page would be displayed with the shortcut to your template that would allow you to seamlessly start the next one, next it went to 3 times that it would take you back to home, then 2 times, now not at all. No, now after the item is sent, the navigation stays in the Sent folder which is not helpful at all. Not only that but the sent confirmation message that includes the statement about your environmental impact is displayed 4 TIMES! for each and every item sent. Someone make me understand why user convenience appears to be secondary. At this point, I’d rather attach the document to my email and have it executed and returned the same way.
Online Process for Sending documents for signing - not improved; made more cumbersome - why?
+8- Community Moderator
- 162 replies
Hello
Thank you for reaching out here in the Docusign Community. Welcome to the Docusign Community and thank you for posting your concerns!
We appreciate your feedback regarding the user interface and are sorry to hear that it has not been a good experience.
I recommend opening a support case and requesting a callback to show a customer support expert the difficulties you are experiencing and see if a setting can be adjusted to make this smoother.
Open a case in the Docusign Support Center.
I would also like to invite you to share your product suggestions and feature requests on our dedicated ideas page (https://community.docusign.com/ideas), where we can collaborate to shape the future of our product together.
Let us know if you need further assistance with this.
Best regards,
Rodolfo | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
+6- Community Moderator
- 153 replies
Hello
I hope you are doing well. If you found our response to be a useful solution to your question, could you please click the "Best Answer ✅" button at the bottom of the post? It helps other community members who might have similar questions. If you require additional assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Jenny | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
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