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Hi,
I cancelled my subscription on January 2025 and I was charge for February. It is not letting open a case either, when I go the cases section the “New case” button does not appear.
Solved
Charge after subscription was cancelled
- Newcomer
Best answer by rodolfo.napay
Hello
I’m sorry to hear that you are also having billing issues. I’d be glad to assist you in getting assistance as well.
Per the community guidelines (https://community.docusign.com/site/terms) we can only provide you with general information, the Account Admin will need to contact Support directly for Billing Inquiries, Account Change Requests, or Feature enablement.
Were you able to create a case through the Docusign Support link? If yes please provide the case number so that I can follow up with the team.
If not, you may use this link to open a support case for future reference.
https://support.docusign.com/s/contactSupport?language=en_US&rsc_301
At the bottom part of the site, look for “More support options” and then choose the same options in the screenshot below.
This will allow you to open a support case without logging in to your account.
Let us know if you need further assistance with this.
Best regards,
Rodolfo | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
+8- Community Moderator
- 145 replies
Hello
Thank you for reaching out here in the Docusign Community. Welcome to the Docusign Community and thank you for posting your concerns!
I apologize for the inconvenience that the unnecessary charges have caused you. Rest assured, I will assist you in getting this sorted out.
Please send a direct message to me with your Docusign account number and email address associated with the account.
Kindly include the dates and amount of the charges applied for us to review.
Looking forward to your response.
Best regards,
Rodolfo | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
- Newcomer
- 1 reply
Hi there,
I had the same issue as well. The contract was canceled end of January, scheduled to move to the free account on February 28, 2025, however I received a charge (unsure why), and even better, can’t even access the invoice.
Could you please assist me as well?
- Newcomer
- 1 reply
Hello,
I have the same problem. I canceled my subscription but the billing continues. Now I'm canceling my account, but is that enough to stop me from being billed over and over again?
+8- Community Moderator
- 145 replies
- Answer
Hello
I’m sorry to hear that you are also having billing issues. I’d be glad to assist you in getting assistance as well.
Per the community guidelines (https://community.docusign.com/site/terms) we can only provide you with general information, the Account Admin will need to contact Support directly for Billing Inquiries, Account Change Requests, or Feature enablement.
Were you able to create a case through the Docusign Support link? If yes please provide the case number so that I can follow up with the team.
If not, you may use this link to open a support case for future reference.
https://support.docusign.com/s/contactSupport?language=en_US&rsc_301
At the bottom part of the site, look for “More support options” and then choose the same options in the screenshot below.
This will allow you to open a support case without logging in to your account.
Let us know if you need further assistance with this.
Best regards,
Rodolfo | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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