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March 28, 2024
Question

How DocuSign manages the data of different customers in  Multi-tenant developer account for ISV . 

  • March 28, 2024
  • 2 replies
  • 310 views

Hi Team

How DocuSign manages the data of different customers in  Multi-tenant developer account for ISV . 

    2 replies

    Alexandre.Augusto
    Docusign Employee
    Docusign Employee
    March 28, 2024

    Hello, @Saragadam Bhanu 

     

    For sure, a strong Security and Privacy configurations in a developer or production account is crucial to the business.

     

    Since this is a sensitive information, for example, Obscuration is one of the methods to protect data from cyber criminals so DocuSign does not expose information like the one requested.

     

    My suggestion:

    1. Visit our Trust center then check this out: https://www.docusign.com/trust/security
    2. On the bottom of that page there are more resources that can be accessed.
    3. If you have a specific question, the channel to help you in this case is our Support center.
      How do I open a case in the DocuSign Support Center?
      or
    4. Please see the following announcement regarding important changes to Docusign Live Inbound Phone Support: https://support.docusign.com/s/articles/Upcoming-Changes-to-Live-Inbound-Phone-Support?language=en_US

    I hope that helps!

    Best,

    Alexandre

    Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com
    Jeff.Daviscourt
    Docusign Employee
    Docusign Employee
    April 17, 2024

    OEM ISVs have tools available to provision/clone accounts. You should not have all of your customers’ transactions originating from a single account. More here: https://developers.docusign.com/partner/isv-license-oem-implementation/