Question

How DocuSign manages the data of different customers in  Multi-tenant developer account for ISV . 

  • 28 March 2024
  • 2 replies
  • 46 views

Badge

Hi Team

How DocuSign manages the data of different customers in  Multi-tenant developer account for ISV . 


2 replies

Userlevel 5
Badge +12

Hello, @Saragadam Bhanu 

 

For sure, a strong Security and Privacy configurations in a developer or production account is crucial to the business.

 

Since this is a sensitive information, for example, Obscuration is one of the methods to protect data from cyber criminals so DocuSign does not expose information like the one requested.

 

My suggestion:

  1. Visit our Trust center then check this out: https://www.docusign.com/trust/security
  2. On the bottom of that page there are more resources that can be accessed.
  3. If you have a specific question, the channel to help you in this case is our Support center.
    How do I open a case in the DocuSign Support Center?
    or
    North America: 1-800-379-9973
    Australia: +61 1800 841 231
    United Kingdom: +44 203 714 4800
    France: +33 975 181 331 (09:00 - 17:00 CET/CEST)
    Brazil: +55 11 3330 1000 (08:00 - 19:00 BRT/BRST)
    Germany: +49 800 7241 748 (09:00 - 17:00 CET/CEST)
    Netherlands: +31 20 808 5264 (09:00 - 17:00 CET/CEST)

I hope that helps!

Best,

Alexandre

Userlevel 2
Badge +3

OEM ISVs have tools available to provision/clone accounts. You should not have all of your customers’ transactions originating from a single account. More here: https://developers.docusign.com/partner/isv-license-oem-implementation/

Reply