Rich text enabled form field is getting filled with xml value

Question

I am sending a a document with form fields for signing. Some form fields are getting filled with xml values. I am assuming that these form fields have rich text formatting enabled. How do I make sure that the form fields dont get filled with xml as shown below

Byungjae.Chung · Answer

In order for Docusign to recognize PDF form fields, the fields must be configured as printable. The form field properties 'Visible' and 'Hidden But Printable' support the Docusign conversion process. More information about send a PDF with a Form fields is here: https://support.docusign.com/s/document-item?language=en_US&rsc_301&bundleId=gbo1643332197980&topicId=vhr1578456560761.html&_LANG=enus

Please check the above and if it doesn't solve your problem, we suggest initiating a support case with Docusign for further troubleshooting. Here's the link to open the support case: https://support.docusign.com/s/articles/How-Do-I-Open-a-Case-in-the-DocuSign-Support-Center?language=en_US

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