PhoneAuthentication is null while getting the Recipients from Docusign package using Docusign .net PKG while it is present in package at account.

Question

PhoneAuthentication is received as null.

Code used to add Authentication is below:

orignalSigners.IdCheckConfigurationName = "Phone Auth $";
RecipientPhoneAuthentication recipientPhoneAuthentication = new RecipientPhoneAuthentication();
List<string> senderProvidedNumbers = new List<string>();
recipientPhoneAuthentication.SenderProvidedNumbers = senderProvidedNumbers;
recipientPhoneAuthentication.SenderProvidedNumbers.Add(t.PhoneNumber);
orignalSigners.PhoneAuthentication = recipientPhoneAuthentication;

Trying to get Signer with Authentication using following code but the signer.PhoneAuthentication is received as null:

System.Net.ServicePointManager.SecurityProtocol = (System.Net.SecurityProtocolType)3072;
               accountID = this.GetAccountID();
               EnvelopesApi envelopesApi = new EnvelopesApi(apiClient);
               envelopesApi.ApiClient = apiClient;
               Recipients results = envelopesApi.ListRecipients(accountID, envelopID);
               Envelope envelop = envelopesApi.GetEnvelope(accountID, envelopID);

               signerList = results.Signers;
               dict = new Dictionary<Envelope, List<Signer>>();
               dict.Add(envelop, signerList);

Please help me figure out what I am doing wrong while reading the recipients

Mahmoud.Essam · Answer

Dear ARathore,It looks like you’re trying to set up phone authentication for your DocuSign signer, but thePhoneAuthenticationproperty is coming back as null when you retrieve the signer information. Let’s troubleshoot this.1.Ensure Phone Authentication is EnabledMake sure that phone authentication is enabled for your DocuSign account.2.Check the Template ConfigurationVerify that the template you are using has the phone authentication method configured correctly.I would recommend you to follow this link for more information on how to do phone authentication:https://developers.docusign.com/docs/esign-rest-api/how-to/phone-auth/Thank you so much and if you need any help you can raise a support case anytime athttps://support.docusign.com

1. Ensure Phone Authentication is Enabled

2. Check the Template Configuration

1. Ensure Phone Authentication is Enabled

2. Check the Template Configuration

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Scanning file for viruses.

This file cannot be downloaded