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We’re facing occasional timeout issues in our Production environment when connecting to the DocuSign API.
The issue doesn’t happen every time but occurs randomly, with some DocuSign responses taking 5 to 6 minutes, causing our system to time out.
We’ve verified that the issue is not related to our system's overall execution time, but specifically to the time it takes to receive a response from DocuSign.
var envelopesOptions = new EnvelopesApi.ListStatusChangesOptions
{
fromDate = DateTime.UtcNow.AddDays(-Convert.ToInt32(envelopeRequest.SendDay)).ToString("MM/dd/yyyy"),
folderIds = envelopeRequest.FolderId,
searchText = envelopeRequest.SubjectWord,
include = "recipients"
include = "custom_fields",
status = " completed "
};
The above-mentioned code is used to filter envelopes within a 1-day period using ListStatusChanges. We are getting more than 30 envelopes. After that, we take only those with loan subjects and use a foreach loop to list recipients based on the envelopes. This is the process. Can you please assist with how to reduce the loading time? It doesn’t happen every time—only occasionally.
