Multiple pages requesting Signature when only a single Anchor String present

Question

When using the APIs and adding SignHere with an anchor string the first page is requesting a signature also even though there is no anchor string present on the first page. Have tried variations with, and without, pagenumber, documentId, AnchorIgnoreIfNotPresent but still the same

help?

Leandro.Reis · Answer

Hello Milesbroadbent,That’s unexpected behavior and will require further investigation. Please open a case with our support team (Developer Support). When opening the case, ensure you include the API Request Logs for the call to create the envelope. If possible, also include the document used in the envelope, as this will be necessary to replicate the incident in our environment.To create the logs mentioned above, please follow the steps found here.Regards,Leandro Reis | Developer Support Engineer

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