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Question

Integration not displayed in Production account Apps and Keys

R
Newcomer
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Hi,

Recently I’ve been trying to set up an integration between DocuSign and an external system.

I completed the setup in a Developer account, finished the 20 test connections and passed the go-live review (on the 2nd attempt).

However, the integration still does not appear in our Production account’s “Apps and Keys” page.

The Apps and Keys page of the Developer account shows our integration, stating that the Go-Live review has passed with a link to the Production account. When this link is used, I’m taken to the empty Apps and Keys page of our Production account.

I submitted a ticket to DocuSign support about 2 weeks ago, and they have so far not been helpful at all.

Any assistance that could be provided here would be much appreciated.

Thanks.

2 replies

B
Docusign Employee
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It is likely that the production user you logged in has multiple memberships on different accounts. I would recommend you switch the account and navigate to the Admin > Apps and Keys page to see whether the integration key is displayed.

Switch between Docusign account: https://support.docusign.com/s/document-item?language=en_US&bundleId=jux1643235969954&topicId=gmc1578456462118.html&_LANG=enus

R
Newcomer
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  • RaymondNZNewcomer
  • Author
  • Newcomer
  • 1 reply
  • March 30, 2025

Hi Byungjae

In the Production account, the option to Switch accounts is not available:

 

Also, I believe this Production account was created recently, specifically for the integration we are trying to configure.

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