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Question

Getting an 401 Unauthorized error for DocuSign API call

  • February 23, 2024
  • 2 replies
  • 927 views
N
Newcomer
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I am new to DocuSign’s eSignature REST API. I am using postman to connect with DocuSign Rest API. I followed the step mentioned in the below link and connected with DocuSign demo account. 

Postman collections | DocuSign

As mentioned in the above link , I got the access token and I could able to get my using information from DocuSign but When I try to create an envelope or do any API calls with DocuSign I am getting 401 unauthorized error response.

 

Could any one please help me to understand what I am doing wrong here.

 

Please find below error screenshot.

 

2 replies

Robert Jackson
Troubleshooter
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Hi Nirmal

Have a look at StackOverflow as there is a lot of API developer information on that channel. Not to say dont post here as there is a lot of help and good people around with lots of knowledge but it is another channel to seek guidance and info for developers.

Robert.

Helping the wider community work better with DocuSign - Contact robert@icit.co.uk for more information
S
Docusign Employee
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  • Sai.DandamudiDocusign Employee
  • Docusign Employee
  • 59 replies
  • February 29, 2024

Hello Nirmal

 

401 Unauthorized mean the client request has not been completed because it lacks valid authentication credentials for the requested resource, I recommend you to verify with your Oauth details & verify all your headers(authentication object needed to be in xml) .

 

headers = { 'Accept':'application/json', 'Content-Type':'application/json', 'X-DocuSign-Authentication':{'Username':'abcusername','Password':'password123','IntegratorKey':'xyz123'} }; res = nlapiRequestURL('https://demo.docusign.net/restapi/v2/login_information', '', headers, 'GET');

 

Thanks & Regards

Sai HariPriya Dandamudi | Developer Support Engineer | DocuSign

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