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I created a new APP in my DocuSign Developer account. When I try to connect it to my website I get the following error message:
Error while requesting server, received a non successful HTTP code with response Body: {“error”: “invalid_grant”, “error_description”: “issuer_not_found”} 

For the type of connection I am needing I had to generate code grant I used the Private Code Grant, I followed the detailed step by step with the help of the video and then I gave consent to the user. But anyway I still get the error.

I had already generated this connection with other apps and it worked successfully. Can you help me please?

Hi @Valentina Strickler , welcome to the Docusign community! 

Generally, the “issuer_not_found” error means that the integration key you’re using was not found. What this could mean is that, if you’re using Authorization Code Grant, you’ve generated the authorization code but while trying to retrieve the access token, you’ve made a request against our production environment (so to account.docusign.net/oauth/token instead of account-d.docusign.net/oauth/token) where the integration key might not exist yet. If you’re using JWT Authentication, I’d recommend checking that the “aud” value in your JWT is set to account-d.docusign.com. 

Hi @karan.kaushik,

As I understand I am using the links correctly, I have a developer account and I use https://account-d.docusign.com/oauth/token. 

On the other hand I already have another environment connected in the same way that works correctly since last year. 

What other reason could cause this error?

Thanks.

 

Hi @Valentina Strickler as far as I’m aware, this is the only reason that you would see this error. If you have a valid support plan, I’d recommend opening a case with us so we can take a look. 

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