Skip to main content
arrow-left Back to Docusign.com
Question

Error logging in

C
Newcomer
Forum|alt.badge.img+2
  • cjmxNewcomer
  • Newcomer
  • 2 replies

we’’re getting these errors connecting on certain computers, others work fine with the same accounts. Any help would be greatly appreciated

 

ERROR [12524] [2024-06-10 09:02:37] <AccountServerApi.cs GetResponseString 412>: AuthWindow WebResponse has an WebException: The underlying connection was closed: An unexpected error occurred on a send.
ERROR [12524] [2024-06-10 09:02:37] <AccountServerApi.cs GetResponseString 413>: The underlying connection was closed: An unexpected error occurred on a send. -    at System.Net.HttpWebRequest.GetResponse()
   at DocuSign.PrintDriverApplication.Api.AccountServerApi.GetResponseString(WebRequest webRequest)
ERROR [12524] [2024-06-10 09:02:39] <AccountServerApi.cs GetUserDetailsViaAccountServer 184>: Value cannot be null.
Parameter name: s -    at System.IO.StringReader..ctor(String s)
   at Newtonsoft.Json.Linq.JObject.Parse(String json, JsonLoadSettings settings)
   at DocuSign.PrintDriverApplication.Api.AccountServerApi.GetUserDetailsViaAccountServer(UserInfo userInfo)

 

4 replies

JohnSantos
Valued Contributor
Forum|alt.badge.img+18
  • JohnSantosValued Contributor
  • Valued Contributor
  • 975 replies
  • June 10, 2024

@cjmx 

You are getting this issue related to the connection and authentication process when attempting to connect with the DocuSign API. 

Try sending a basic request to DocuSign's API from the affected computers to see if they can establish any connection at all. This can help isolate whether the issue is with the connection setup or the specific API request.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.
C
Newcomer
Forum|alt.badge.img+2
  • cjmxNewcomer
  • Author
  • Newcomer
  • 2 replies
  • June 13, 2024

@JohnSantos 

connections are established.  I noticed this on a non-working workstation there’s a device not migrated event. Is this a problem?

 

JohnSantos
Valued Contributor
Forum|alt.badge.img+18
  • JohnSantosValued Contributor
  • Valued Contributor
  • 975 replies
  • June 13, 2024

@cjmx  What do you mean it is a non-working workstation? Can you try to re-install the Print to DocuSign driver.   It does not look like it was properly transferred to the current system configuration during a system upgrade or installation process.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.
C
Newcomer
Forum|alt.badge.img+2
  • cjmxNewcomer
  • Author
  • Newcomer
  • 2 replies
  • June 14, 2024

@JohnSantos  non-working as in docusign doesn’t allow the sign in and gives the error I originally posted.  Yes, we’ve tried reinstalling the driver several times.   

Reply


Most helpful members this week

Code of Conduct

Docusign Community

Code of Conduct