Back to Docusign.com
Yesterday I corrected an Envelope. After I re-sent, it disappeared. I’ve logged a case and explained 4 times that I've searched in every folder I can and used every search filter available.
I keep on getting a response to search in a different folder, even though I keep on explaining that I already did the search. No one is helping, they just tell me to do what I already did.
Question
Envelopes disappear
+1- Newcomer
+7- Docusign Employee
Hi
Please ask for a meeting with the support rep assigned to your case and go over the issue/details.
Unfortunately, we can not investigate or provide any advice or guidance without you sharing PII data (account, envelope, username etc), as this is not possible through this public channel.
Sign up
Already have an account? Login
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationDocusign Community
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.