Envelopes disappear

Question

Yesterday I corrected an Envelope. After I re-sent, it disappeared. I’ve logged a case and explained 4 times that I've searched in every folder I can and used every search filter available.
I keep on getting a response to search in a different folder, even though I keep on explaining that I already did the search. No one is helping, they just tell me to do what I already did.

Ivan.Dinkov · Answer

Hi ​@MoniquePlease ask for a meeting with the support rep assigned to your case and go over the issue/details.Unfortunately, we can not investigate or provide any advice or guidance without you sharing PII data (account, envelope, username etc), as this is not possible through this public channel.

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