Encountering issues with the "recipients?resend_envelope=true" endpoint due to missing permissions

We recently encountered an issue with one of our customers while using the following API: https://eu.docusign.net/restapi/v2.1/accounts/<Account Id>/envelopes/<Envelope Id>/recipients?resend_envelope=true

We received the following error response: {"errorCode": "ENVELOPE_CANNOT_CORRECT_INVALID_STATE", "message": "This account may not have 'correct' permission, or the envelope state is not 'sent' or 'delivered'."}

We have tested this in our sandbox/dev account and did not find any specific additional permission needed to perform this action. Could you please clarify what extra permissions or access rights are required to avoid this error? If possible, could anyone provide a screenshot from the DocuSign portal showing where to configure this permission? This would be very helpful.

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Hello,

This error typically happens when the envelope isn’t in the correct state. What was the state of the enveloep envelope when your user tried to run the endpoint.

The following shows how to setup your envelopes to be able to resend them

https://www.docusign.com/blog/developers/common-api-tasks-resend-your-envelope-programmatically

Envelope is in sent state.

Hi,

You cannot resend a completed envelope, you need to create a new envelope and send that

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