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Question

DocuSign production account "consent_required\" error

  • March 19, 2025
  • 1 reply
  • 22 views

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I have created a application in developer account and verified it after making 20 API calls. I am using JWT authentication. After that I logged in to my production account and granted access again using 
https://account.docusign.com/oauth/auth?response_type=code&scope=signature%20impersonation&client_id=<YOUR_CLIENT_ID>&redirect_uri=<MY_REDIRECT_URL>.
I also updated the UserId and API Account ID. Now when I am trying to send document to sign using my application, I get error {"Error while requesting server, received a non successful HTTP code with response Body: {\"error\":\"consent_required\"}"}

How can I resolve this issue? Will I get this error of I don’t have plan with API Access?

1 reply

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  • Docusign Employee
  • 60 replies
  • March 20, 2025

Hello ​@Rutuja,

The message refers to granting consent to your application in Production, just as you did on your Demo Account, you need to grant consent for your application in Production, as well.

You can check how to grant consent individually, or using the DocuSign Admin. Below:

https://www.docusign.com/blog/developers/oauth-jwt-granting-consent


Also, for reference, this checklist can help you with after promoting an integration key:

https://developers.docusign.com/platform/go-live/after-go-live/

 

Thanks!