After I promoted my APIKEY from Developer Account to Production, when running “SigningViaEmailTest”, theEmail sender is “dse_demo@docusign.net” Email Subject is “***Test Document***<<my custom email subject>>”. This should be “<<my custom email subject>>”. Email Body contains “This document is for demonstration purpose only.”. This should not be displayed. Email Body contains <<my DocuSign Profile name>> and <<Email>>. Though I am setting EnvelopeDefinition.setSender(UserInfo), the default values on my Docusign profile are coming.

D

durga.siva.prasad

Newcomer

Question

DocuSign email subject is having "Test Document"

Forum|Forum|2 years ago
June 13, 2024
5 replies
648 views

After I promoted my APIKEY from Developer Account to Production, when running “SigningViaEmailTest”, the

Email sender is “dse_demo@docusign.net”
Email Subject is “***Test Document***<<my custom email subject>>”. This should be “<<my custom email subject>>”.
Email Body contains “This document is for demonstration purpose only.”. This should not be displayed.
Email Body contains <<my DocuSign Profile name>> and <<Email>>. Though I am setting EnvelopeDefinition.setSender(UserInfo), the default values on my Docusign profile are coming.

D

durga.siva.prasad

Author

Newcomer

Tried following advise on this question, but still struck with same issue:

JohnSantos

Guru

@durga.siva.prasad

The subject line prefix “Test Document” is typical in demo environments to indicate non-production emails. You will need to adjust the API call and change the AccountID and the base URI.

Can you share your API call?

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T

troy.w

As @JohnSantos has mentioned, your integration is probably still pointing to the demo/developer environment.

You will need to change your integration to point to the production endpoints, here is a guide on the things to after go live: https://developers.docusign.com/platform/go-live/after-go-live/

P

Peng Fei

Newcomer

@durga.siva.prasad

Did you solve the fourth issue?
4. Email Body contains <<my DocuSign Profile name>> and <<Email>>. Though I am setting EnvelopeDefinition.setSender(UserInfo), the default values on my Docusign profile are coming.

If you did, please post the solution for that here.

Thanks.

Hengfeng Ge

Hero

@Peng Fei It need be changed by resource file in branding. it only support in Enterprise Edition plan.

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