DocuSign API Supress email notifcation for embedded signing experience

Question

Hello All, I have a question on restricting email notification on the below scenario, can you please help on this

Scenario,

1) We create an envelope from an internal application using REST API

2) We are not adding this entry "<embeddedRecipientStartURL>SIGN_AT_DOCUSIGN</embeddedRecipientStartURL>" for selected recipients. Because we would like to give user same experience for electronic signature or hard copy signature process. So user can have a embedded DocuSign signing link in an internal application but not standard DocuSign email notification for signing.

3) After completing the step, user is receving an email notification from DocuSign like below

Email Subject : Signed: Please Sign: Your Northern Trust New Account Documents

Thank you for signing your documents.

If you did not DocuSign with {recipient name}, please contact support.

I understand above notification is for security purpose, we receive every status update from DocuSign and feed internal application. So in case some one signed on behalf of embedded recipient we will come to know that because our application report the latest status.

Any suggestions on supressing step 3 notification?

Community Expert · Accepted Answer

I'm sorry how are they signing the envelope? It seems like you want Embedded signing without actually having embedded signing. Also how many other recipients will be on this envelope or with it only be the single recipient that you don't want to have them get an email? If you only have the one recipient you could easily (https://support.docusign.com/guides/ndse-admin-guide-configure-branding) modify the brand so that they signature request email is not sent or at least is always sent to a dummy address rather than the specified recipient. But of course I'd create another brand for this use case rather than changing your default.

Hope this helps.

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