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Forum|Forum|2 years ago
August 8, 2024
1 reply
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Is there a way to have DocuSign send an email to a specific email address if a submission fails to be delivered using the DocuSign API?

Michael.Rave

Docusign Employee

@coltranepadawan

No, you cannot configure a specific email address for recipient delivery errors. By default the owner/sender of the envelope will be notified, if the email address was invalid or full or some other.

You could set up and leverage Docusign Recipient Connect to be notified about recipient actions automatically. This requires a HTTP Listener / Web Hook to be set up to receive the notificaitons.

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