​@umar8092 

Replace "organization" with "company", as DocuSign’s API expects "company" for contact creation.

Hey @john
Thanks for the advice, I tried with company instead of organization and i got the same error.
Please test out this API and confirm if this works for you.
This was my new request Body

{
  "contacts":  
    {
      "name": "John Doe",
      "emails":  
        "john.doe@example.com"
      ],
      "company": "Example Corp",
      "shared": "true"
    }
  ]
}

 

​@umar8092 

Try removing "shared": "true" from the request body. Some accounts disallow shared contacts, resulting in unusual errors.

Confirm with that your user is allowed to create contacts.

Although you tried both "organization" and "company", neither is strictly required. If there is a permissions or environment mismatch, the request will still fail—but it’s good to confirm that your JSON body is otherwise valid.

Send the most basic possible JSON body:

json
Copy code
{
  "contacts": t
    {
      "name": "John Doe",
      "emails": Â
        "john.doe@example.com"
      ]
    }
  ]
}
Make sure Content-Type: application/json is correct.
If that minimal request still fails with the same error, it strongly points to an environment or permission issue.
 

Thanks ​@JohnSantos for helping out here. I really appreciate it.
I have removed the shared key from the requestBody as well, Please let me know if i need to change any permissions, The GET All Contacts call works fine also i am able to create contacts from the UI so i don’t think its a permissions issue but please let me know if i need to update anything.
Also can you confirm if you tried using this API?

Please check this screenshot:
(ID removed for security purpose)

 

​@umar8092 

The only two things I can think of is if the email is already present in the account’s address book, DocuSign may respond with an error.

Also, check the user or integration key must have the right roles/scopes to create contacts.

Hey ​@JohnSantos 
I have tried with multiple emails as well, and i do have the rights for Contact creation. If anyone could confirm that the API is working for them that would make it more clearer, Whether its an account related issue or an API related bug.