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Zero sends left even after purchasing more!

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Even after purchase order confirmation received, it says I have zero sends left!

Please advise!

Thank you!

Alexandre.AugustoAnswer

Docusign Employee

Hello, @Baz123

Welcome to the DocuSign Community!

Try this:

Start a new session of your browser
Open an Incognito window
Type in the tab bar: http://account.docusign.com
Enter with your user/pwd for Login
Now, Verify if you can send envelopes

Perhaps, it’s possible that you have two account users, if so click in your initials on the top right corner, verify if there is an option Switch Accounts, select another account.

If you did an upgrade so sometimes can take one hour or more to reflect the changes on your account.

I hope that helps!

Alexandre

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com

Alexandre.Augusto

Answer

Docusign Employee

Hello, @Baz123

Welcome to the DocuSign Community!

Try this:

Start a new session of your browser
Open an Incognito window
Type in the tab bar: http://account.docusign.com
Enter with your user/pwd for Login
Now, Verify if you can send envelopes

Perhaps, it’s possible that you have two account users, if so click in your initials on the top right corner, verify if there is an option Switch Accounts, select another account.

If you did an upgrade so sometimes can take one hour or more to reflect the changes on your account.

I hope that helps!

Alexandre

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Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com

N

nathaly.monge

Docusign Employee

Hello @Baz123 ,

If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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Satyam

Newcomer

Hi Alexandre,

We are having a similar issue. We have created multiple user accounts in our company account and 1 particular user is seeing the message “0 sends left. Please upgrade your plan”.

Rest of the users are not seeing any message in their account. That user has already tried logging into the incognito window but still sees the same message.

Strangely, this user has not sent any envelope in past 6-8 months.

Thank you.

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nathaly.monge

Docusign Employee

Hello @Satyam ,

Welcome to the Docusign Community and thank you for posting your concerns!

I’m sorry to hear that the user on your account is not able to send envelopes, I understand they are getting an error message requesting them to upgrade.

The user is most likely not logged in to the correct account, if you are the admin, I would recommend you send a reset password to the affected user: Reset User Passwords

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.