Wrongly Charged & Poor Customer Service

Hello ​@Aest91 

Thank you for reaching out here in Docusign Community.

We apologize for any inconvenience this charged may have caused and I understand that you are having difficulties reaching out to a support or creating a ticket to request for a refund.

The workaround for creating a case is to use the bottom part of the page, which allows you to submit a case without logging in to your account. 

https://support.docusign.com/s/contactSupport?language=en_US&rsc_301

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco Paulo | Docusign Community Moderator

Thank you Marco, I did this a few days ago and haven’t received a response. Will give it a couple more days and see. 

Hello ​@Aest91,

Please be informed that turnaround time may vary depending on the volume of the cases submitted.

Favor, may you please mark answer as the "Best Answer ✅" by clicking “Select as Best”.  

It helps other community members who might have similar questions. Thank you!

Best regards,
Marco Paulo | Docusign Community Moderator

I understand that, but honestly feel I am being ignored and won’t receive a response whatsoever! 

Hello ​@Aest91,

I understand how you feel and we do apologize for any inconvenience that this has caused you.

I think it’s best for you to request a callback and provide your callback information together with your availability so this can be addressed all at once. 

You can also send me a private message and give the case number so I can ping the case owner and let him/her know your request. 

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco Paulo | Docusign Community Moderator

Hello ​@Aest91 

I hope you are doing well. 

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.

If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find.

Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,
Marco Paulo | Docusign Community Moderator

Hello ​@marco.tanglao, 

The issue is not resolved unfortunately. Instead they just closed the case without informing me, and apparently have no record of charging me. I have had to go to my bank to try to resolve instead, but am concerned that Docusign has my bank details and can just charge me again at any point. 

Hope you can help.