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Why the weird email? dse_NA3@docusign.net

Forum|Forum|2 years ago
April 15, 2024
4 replies
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Hi,

I know that DocuSign sends emails from these domains/email addresses but sometimes it sends it and it appears the sender’s name is our company name. I like this better as it makes more sense to receiving parties. How can I make it so the email always comes from our company name rather than a weird DocuSign email?

Best answer by JohnSantos

@Gabriela Halliday - You might want to look at this support article. Customize Docusign Notification Emails for Accounts with Custom Email Domains It explains what you can do with Custom Email Domains. The display name will still be a standard name for all of your notifications.

Alexandre.Augusto

Docusign Employee

Hello, @Gabriela Halliday

Welcome to the Docusign Community!

Your question is very interesting! Many other companies had the same request.

It’s possible to you your company’s domain name for the email addresses. To get that working your company needs to claim a Domain (in your case, your company’s Domain, as an example: acme.com)

In this article you have the information about how to do it. Once you accessed the article, on the bottom right you’ll see a NEXT option to keep learning step-by-step how to configure a claimed domain.

https://support.docusign.com/s/document-item?language=en_US&rsc_301&bundleId=rrf1583359212854&topicId=wyd1623785598511.html&_LANG=enus

Watch this video to see how to claim a domain:

I hope that helps!

Alexandre

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com

JohnSantos

Answer

Guru

@Gabriela Halliday - You might want to look at this support article. Customize Docusign Notification Emails for Accounts with Custom Email Domains It explains what you can do with Custom Email Domains. The display name will still be a standard name for all of your notifications.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

N

nathaly.monge

Docusign Employee

Hello @Gabriela Halliday ,

If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Vinicius.Rodrigues

Docusign Employee

Hi!
We recently prepared a video and a community post with more information about email security. Please, check it out:

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

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