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Legacy User
November 14, 2022
Solved

Where would one find the the Certificate of completion, when downloading a signed document and selecting the the option “combine all PDFs into one file", it was not attached to the PDF and we can't find it.

  • November 14, 2022
  • 3 replies
  • 118 views

Where would one find the the Certificate of completion, when downloading a signed document and selecting the the option “combine all PDFs into one file",  it was not attached to the PDF and we can't find it.

Best answer by Community Expert

Hello,

Thank you for reaching out here in the DocuSign Community.

You can find the Certificate of Completion by downloading it separately or combined, however, to download it as combined there is a feature that the admin would need to enable, they would need to go to Settings > Signing Settings > and enable the option "Attach certificate of completion to envelope": https://support.docusign.com/s/document-item?bundleId=pik1583277475390&topicId=fur1583277359739.html&_LANG=enus

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

3 replies

Docusign Employee
November 14, 2022

Hello,

Thank you for reaching out here in the DocuSign Community.

You can find the Certificate of Completion by downloading it separately or combined, however, to download it as combined there is a feature that the admin would need to enable, they would need to go to Settings > Signing Settings > and enable the option "Attach certificate of completion to envelope": https://support.docusign.com/s/document-item?bundleId=pik1583277475390&topicId=fur1583277359739.html&_LANG=enus

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Legacy User
November 14, 2022

Thank you Nathaly - I will have the Sys Admin change the setting. The link is not working

Legacy User
November 14, 2022

Thank you Nathaly - it worked.