Where to escalate about DocuSign support ticket?

We had raised a ticket to modify Signature Type on an account. We have not received satisfactory response so far. Where can I escalate this?

Best answer by Alejandro.Ramos

Hi Gary,

Welcome to the DocuSign Community!

We are glad to have you here and can't wait to help share as much knowledge as possible.

I am sorry to hear about your experience with our Support team, but I will ensure that your feedback is escalated.

May I have the case ID you are referencing?

I will also need any relevant details regarding how the interaction was not handled appropriately, so I can hand it over to our Management team.

Feel free to let us know if you need further assistance with this.

Answer

Docusign Employee