Where to escalate about DocuSign support ticket?

We had raised a ticket to modify Signature Type on an account. We have not received satisfactory response so far. Where can I escalate this?

Docusign Employee

Hi Gary,

Welcome to the DocuSign Community!

We are glad to have you here and can't wait to help share as much knowledge as possible.

I am sorry to hear about your experience with our Support team, but I will ensure that your feedback is escalated.

May I have the case ID you are referencing?

I will also need any relevant details regarding how the interaction was not handled appropriately, so I can hand it over to our Management team.

Feel free to let us know if you need further assistance with this.

Answer