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We had raised a ticket to modify Signature Type on an account. We have not received satisfactory response so far. Where can I escalate this?

Hi Gary,

 

Welcome to the DocuSign Community!

 

We are glad to have you here and can't wait to help share as much knowledge as possible.

 

I am sorry to hear about your experience  with our Support team, but I will ensure that your feedback is escalated.

 

May I have the case ID you are referencing?

 

I will also need any relevant details regarding how the interaction was not handled appropriately, so I can hand it over to our Management team.

 

Feel free to let us know if you need further assistance with this. 


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