What should I do when a person signing a document downloads it and signs it out of DocuSign then emails it back. Do I void the envelope? It is annoying as it is sitting as not complete.
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Hello,
Thank you for reaching out here in the DocuSign Community.
Our apologies for the inconvenience, I understand that you are looking for what to do when the envelope you sent for signature is downloaded, printed, and emailed instead of directly signing in DocuSign. Below you may find a couple of options.
- Advise the recipients that printed and signed the document to use the Print&Sign feature and upload the document directly back into the envelope so that the signing process can continue: https://support.docusign.com/s/document-item?bundleId=yca1573855023892&topicId=wdr1573855014901.html&_LANG=enus
- Void the envelope if they are the only signers on the document
- Correct the envelope and remove the recipient that signed manually in the cases that there is more than 1 recipient (doing this would create 2 separate documents).
Let us know if you need further assistance with this.
Best regards,
Nathaly | DocuSign Community Moderator
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