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  • What does my client have to do to change his signature. It shows his wife's signature instead of his. It didn't happen with me, so I don't know how to fix this.
What does my client have to do to change his signature. It shows his wife's signature instead of his. It didn't happen with me, so I don't know how to fix this.

Hi,

Thank you for reaching out here in the DocuSign Community.

The instructions to change their signature can be found in the following articles:

During the signing session:

Change your signature:

https://support.docusign.com/s/document-item?bundleId=yca1573855023892&topicId=mrs1573855013078.html&_LANG=enus

From their account:

How do I change my signature or adopt a custom signature?:

https://support.docusign.com/s/articles/How-do-I-change-my-signature-or-adopt-a-custom-signature-NDSE?language=en_US&rsc_301

If they encounter problems:

Why can't I change my signature?:

https://support.docusign.com/s/document-item?bundleId=yca1573855023892&topicId=tpz1620246007465.html&_LANG=enus

For further assistance, refer them to DocuSign Customer Support.

Keep in mind that you can always submit a support case to have one of our experts assist you by clicking the link below:

https://support.docusign.com/en/contactSupport

If you are not able to open the case on this page, you should scroll down to 'More Support Options' and select "I can't reset my password or don't have an account." you will have the option to fill out a form or calling Support.

Please click "Select as Best" below if you found the answer to be a valid solution to your issue!

Best regards,

Franklin H. | DocuSign Community Moderator

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