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I'm trying to upload the W9 template json file and found this support video https://support.docusign.com/knowledgemarket/video/Using-the-Knowledge-Template-Library but it doesn't match what I'm seeing on the screen & I can't find a way to upload a json file anywhere. Newbie here, help very much appreciated. I have to send a lot of W9s to contractors. Thank you!

Hello,

Thank you for reaching out here in the DocuSign Community.

What options are you seeing when going to:

  1. Templates
  2. New

Do you have the option to upload a template?: https://support.docusign.com/s/document-item?bundleId=xry1643227563338&topicId=xoq1578456627577.html&_LANG=enus

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Hi!
I do not have that option. All it offers is for me to create template which doesn't work at all with the json file.
Thanks for your help. How do I make it have the option to upload?
[image: Screen Shot 2023-05-29 at 1.50.42 PM.png]

screenshot of the only option I have "create template"

Hello,

Thank you for reaching back.

Can you have your account admin check if the setting is enabled under:

  1. Settings
  2. Sending Settings
  3. Confirm that the option "Enable template upload" is checked: https://support.docusign.com/s/document-item?bundleId=pik1583277475390&topicId=edh1583277351016.html&_LANG=enus

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Thank you thank you thank you!!!!!! Yes!!!!

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