I'm new to DocuSign but when clients DocuSign shouldn't they choose the signature that is used versus looking at the contract and seeing a signature that's not theirs
Signatures should be derived from the DocuSign User Account or if the Recipient has no DocuSign User Account, they would draw or select an appropriate signature from a selection of choices. If they are not able to "draw" a signature then this may be the result of a setting on the Sender's Account. Please clarify what the Recipient is seeing during the signing process?
I have not run into that situation but my suggestions would be to first check your DocuSign Account signature and make sure it is set with your drawn Signature. If you receive an envelope in the future and you open it and the Signature block is already showing a Signature filled in for you or it does not show the Signature from your DocuSign Account, stop and contact the DocuSign Support team before completing the envelope.
All I could note is that DocuSign Accounts and the Signatures are tied together by the email address. This could have been an In-Person signing where they setup the envelope as a Host and then turned it over to you to add your signature. When I tested this scenario using my mobile Android phone, I was presented with two choices when signing, which was "Draw" and "Take a photo of my signature". Without knowing or watching exactly how they created the envelope and what they did when they passed it to you, it is hard to provide any accurate information. My suggestion in the future would be to have them send you the envelope via email so you can fully review the document and sign with your actual signature taken from your DocuSign Account.
If they were the same email address used for both the Refi and the Solar system contract then it should have used the correct Signature tied to the Account. BUT I think it was an in-person signing which is hosted by the person handing you the phone or tablet or laptop hence the Signature block would either need to be selected form the pre-sets or a drawn signature. If they had emailed you that contract directly to your email the result would have been different. Again, I didn't see the process so these are assumptions.
In reference to Adobe Esign, I have used that product in the past but it would not be appropriate to discuss a competitor in the DocuSign forums (in my opinion).
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