Hello ​@sgarciav,

Thank you for reaching out to the Docusign Community.

Does the affected user have all of the notifications enabled on their user? Managing your email notifications

If you are not receiving Docusign email notifications, there are several steps you can take to resolve the issue. First, check your email Junk or Spam folder and mark the Docusign email as not-junk or not-spam. Additionally, add the Docusign system sending email addresses and allow emails from specific domains. If these steps do not work, you can log into your Docusign account to access the envelope or check your Recipient notification settings. Why am I not getting Docusign email notifications?

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi ​@sgarciav,

I hope you are doing well.

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

 Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.