As an Admin, Is there a way to at least see the header info, envelope ID, sender, recipient, etc. for envelopes sent to our domain? I've got users struggling with opening envelopes sent to them, but I can't see the details without screen sharing while the user logs into their account.
User isn't seeing envelopes sent to their accounts
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No, you are only able to report on envelopes that have been sent from your account and not on envelopes that a different user has received from other accounts. Screen sharing with the users is the correct solution.
There is a more technical way to handle incoming envelopes via DocuSign Recipient Connect. You may want to have a look into it: https://www.docusign.com/blog/developers/recipient-connect
Thank you for confirming my suspicions.
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