Unable to correct Delivery Issue?

Hello ​@EHoch,

Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible. 

I understand you accidentally mistyped one email from one of your recipients, which bounced back as a “Delivery Failure.” When you click Correct from the Agreement Action, you get “Unable to Access the Envelope. error message.” And from the “Sent” folder, you see no option to correct. 

I’m very sorry for any inconvenience this may have caused. Let's go ahead and get this sorted out.

Possibly, the envelope was initiated to be corrected, and changes need to be saved. From your Sent folder, do you see this Continue button?

If yes, please click continue and complete the Correction process. Article: Correct an Envelope

Let us know if you need further assistance. Thank you!

Sincerely,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Melanie, 

Thank you, but there was no option to continue, the continue button had “Re-Send” instead.

Hello ​@EHoch,

Thank you for getting back to me. I am sorry you do not see the option to Correct or continue correcting the envelope.

Could you please confirm if you are using a free plan or a paid subscription? It's important to note that free plans do not include the option to correct envelopes. If you have a paid subscription and are still encountering this issue, I recommend creating a Customer Support case so that a Tech Support Expert can investigate further. Please include the envelope ID number in the case notes. 

How to find your document’s envelope ID: Where can I find the Envelope ID?

To open a support case in the Docusign Support Center, go to the "Get Support" section and select "Open a Support Case.” Log in using your Docusign credentials and select a case subject. If you have multiple Docusign accounts, choose the appropriate account to continue. Open a case in the Docusign Support Center.

Let us know if you need further assistance. Thank you!

Sincerely,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello ​@EHoch,

I hope you are doing well. If you found my response to be a useful solution to your question, could you please click the "Best Answer ✅" button at the bottom of the post? It helps other community members who might have similar questions. Thank you!

Let us know if you need further assistance. Thank you!

Sincerely,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.