Skip to main content

I am unable to access ANY support from DocuSign. The phone system refers to the online system but when I go to the online system, I never receive an option to request a callback or submit a ticket. This is outrageous - who can I speak with to get support around a purchase/billing issue?

Hello ​@SethIzen,

Thank you for reaching out to the Docusign Community.

Have you tried to contact our Sales Department? https://go.docusign.com/us/contact-sales/

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

 

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.


Reply