Powerforms can be particular about the setup, normally I have run into this when I have the 1st Recipient with the Name and Email address filled out in the Template. The 1st Recipient should have a Role but should not have a Name or Email address as that should be filled out by whomever is initiating the envelope from that Powerform. I suggest remove that Name and Email address from Recipient in Position 1 and try to create the Powerform again.

I have gone through this small pain and glad I was able to relieve the pain.

Hello,

Thank you for reaching out here in the DocuSign Community.

I apologize for the inconvenience, I understand that you are having issues while creating a Powerform.

Thanks, David for the information, to add to the previous post here are the guides if needed for future reference: 

• Use Templates
• Create a PowerForm

You can always create a case and request a screensharing session to review your current workflow if needed.

More information at How do I open a case in the DocuSign Support Center?

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Best regards,

Christopher | DocuSign Community Moderator

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