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Trying to attach secured PDF returns "Unknown encryption type R = 6" error

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Has anyone seen, or know the solution, beyond removing security from our base document?

eSignature

C

Community ExpertAnswer

Docusign Employee

My workaround has been to do a 'print to pdf' (for me "Microsoft Print to PDF" as the printer option). This creates a file that I can successfully use in DocuSign.

C

Community Member

Legacy User

Hi,

Welcome to the DocuSign Support Community!

DocuSign cannot access a document that has been encrypted/secured by another program.

I have my doubts about this but you can reach out to the software company that generated the encryption to see if they know of a way to remove the security.

Donna | DocuSign Support Community Moderator

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C

Community Member

Legacy User

Hi,

DocuSign Support stated that this should be working as it had for us prior to this month, and may be related to a new version released earlier this month. This is Adobe Acrobat edit-protection only (to assure legal verbiage is not alterned), not access protection.

I'm awaiting an updated from the Support Center.

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C

Community Member

Legacy User

Latest is the fix is supposed to be released this summer.

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C

Community Member

Legacy User

I am receiving this error. Is this still an issue. This thread is from 2 years ago?

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C

Community Member

Legacy User

Hello,

I'm getting this error when I upload a pdf. How can I fix it?

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C

Community Expert

Answer

Docusign Employee

My workaround has been to do a 'print to pdf' (for me "Microsoft Print to PDF" as the printer option). This creates a file that I can successfully use in DocuSign.

Translate

C

Community Member

Legacy User

That is a workaround for sure, but absolutely worked!! Thank you very much, Matt! Great workaround!

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