The wrong signature is is being used despite only one signature on account

Hello, ​@knightstone 

You can change an existing signature and initials from your DocuSign Account at any time. You just need to access your account, and on the Home page you will find your signature adopted, just need to click on it and a pop-up will appear. Check the article below for more information:

Change Your Signature

Now, talking about this specific envelope, if you didn’t finish your step action, please access it again and click on your signature, a new menu will appear with two options “Change” and “Clear” (see image below). You can click on “Change”, a new pop-up will appear, and you’ll be able to create a new signature and/or edit or even exclude the first one.

However, if this option is enabled or the field name cannot be edited, it means the account’s sender blocked this option and you won’t be able to change it - this setting is determined by the sender account.

I hope this helps, if so, I’d appreciate your Like.

Best,

Alexandre

Hello ​@knightstone,

I hope you are doing well. I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Jenny| Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello ​@knightstone,

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.