Hello. I was initially having issues with the wrong signature being used on documents. I deleted all other signatures and left my custom signature. This is also set as a default signature. Now, when i go to sign a document, it inserts a created signature, not my custom signature, and won’t allow me to change it.
HELP!!
+14Hello,
You can change an existing signature and initials from your DocuSign Account at any time. You just need to access your account, and on the Home page you will find your signature adopted, just need to click on it and a pop-up will appear. Check the article below for more information:
Now, talking about this specific envelope, if you didn’t finish your step action, please access it again and click on your signature, a new menu will appear with two options “Change” and “Clear” (see image below). You can click on “Change”, a new pop-up will appear, and you’ll be able to create a new signature and/or edit or even exclude the first one.
However, if this option is enabled or the field name cannot be edited, it means the account’s sender blocked this option and you won’t be able to change it - this setting is determined by the sender account.
I hope this helps, if so, I’d appreciate your Like.
Best,
Alexandre
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