The name and date signed fields are too small on my document, and the format option is missing from the menu on the right hand side even when I scroll down.

Question

When I first started using DocuSign a month ago the formatting options where present, but they've disappeared! Am I doing something wrong - or is this a glitch? Screenshot attached. Many thanks.

Community Expert · Accepted Answer

Hi,Thank you for reaching out here in the DocuSign Community.This behavior is usually related to a document with a large resolution.In my experience, the origin of the issue tends to be a configuration error the moment the document is generated or scanned.As a solution, I would suggest flattening or printing the document to PDF, in order to reformat its sizing.For detailed steps on this process, see:Fields appear too small when tagging and sending an EnvelopeFeel free to let us know if you need further assistance with this.Thank you for using DocuSign, we hope you have a wonderful rest of your day!Best regards,Alejandro R. |DocuSign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue!

Community Member · Answer

Thanks Alejandro.  I reduced the file size and now it's working. Thank you very much for your help.

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