The name and date signed fields are too small on my document, and the format option is missing from the menu on the right hand side even when I scroll down.

Hi,

Thank you for reaching out here in the DocuSign Community. 

This behavior is usually related to a document with a large resolution.

In my experience, the origin of the issue tends to be a configuration error the moment the document is generated or scanned.

As a solution, I would suggest flattening or printing the document to PDF, in order to reformat its sizing.

For detailed steps on this process, see:

Fields appear too small when tagging and sending an Envelope

Feel free to let us know if you need further assistance with this. 

Thank you for using DocuSign, we hope you have a wonderful rest of your day! 

Best regards, 

Alejandro R. | DocuSign Community Moderator 

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