The form fields in my pdf document disappear after I send the envelope. Does anyone know how to fix this? The fields are included in all previous documents sent

Forum|Forum|6 years ago
February 27, 2020
2 replies
1725 views

eSignature

Best answer by Community Expert

When you "upload" a PDF file with form fields there is typically a prompt that appears that asks whether you want to Assign, Keep, or Delete form data. This prompt happens with each new envelope if using a fillable PDF therefore its possible one choice was selected previously and then you chose a different option the last time.

C

Community Expert

Answer

Docusign Employee

When you "upload" a PDF file with form fields there is typically a prompt that appears that asks whether you want to Assign, Keep, or Delete form data. This prompt happens with each new envelope if using a fillable PDF therefore its possible one choice was selected previously and then you chose a different option the last time.

D

Dh24

Newcomer

THe prompt just tells me there are form fields… it doesn’t give me any choices. And one file opened witth all the completed fields but 2 did not? How do I find the Assign, Keep etc options?

Thanks

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.