Hello ​@joegaff76,

Thank you for reaching out to the Docusign Community.

Can you tell me the steps that you made to sign the envelope on your free account?

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Sure, no problem.  

Step #1: Log In

Step #2: Dragged my Word File into the “Sign or Get Signatures” box

Step #3: After it creates the Envelope, I click the “Add Recipients” drop down and choose “I’m the Only Signer"

Step #4: I click “Sign” at the bottom right of the screen.

That’s when “The Envelope Allowance for the Account has been exceeded" pops up. 

That’s the way I’ve always done it - so it’s strange that this just started happening.  As I’ve mentioned, I’ve signed upwards of 12 docs a month pretty consistently.  

Thanks for your help!!

Hello ​@joegaff76,

Can you DM me you account number an email address? please do not post that information on this public post.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello ​@joegaff76,
 

I hope you are doing well.

Just checking to see if you are able to provide the information that we previously requested?

If so, please do so in a reply to this question so that I can further assist you with your issue.

Best regards,
Marco Paulo | Docusign Community Moderator

Hello ​@joegaff76 

I hope you are doing well. 

If you found my response to be a useful solution to your question, could you please click the "Best Answer ✅" button at the bottom of the post? 

It helps other community members who might have similar questions. Thank you!

Best regards,
Marco Paulo | Docusign Community Moderator

I’m experiencing the same problem as the original poster.  I have a free account and 3 free sends still left, but I am unable to upload and sign documents, even with the “I’m the only signer” box checked.

Has anyone found a solution to this problem?

Thanks,

Vic.

Hello ​@VictorC,

Thank you for reaching out to the Docusign Community! We're grateful for your question and eager to share our knowledge so that we can assist you.

To confirm, you are having issues with Freeform Signing. Did I get it right? 

If you could, please try clearing your browser's cache or using another browser or incognito mode. Here's a guide on how to clear the cache and cookies in your browser 👉 How do I clear the cache and cookies in my browser?

Also, please follow the steps in this video and let me know if the issue persists 👉: Docusign eSignature: How to Sign Your Own Document

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!

Hello ​@VictorC,

How are you? I'm checking in to see if you still need assistance. If you run into any issues, we're happy to help with those here. Wishing you a smooth rest of your day!

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!

Hi Melanie,

The problem was not resolved.  I did not try clearing my browser cache, as this is not a workable solution for me.  I did try logging in from a different machine and the IOS application, and I experienced the same problem.

Docusign did confirm that there should be no limit for single signing documents, and I believe that this is a fault in the system.  Other people have reported that after years of being able to upload, sign and download documents, this problem started occurring.

I’ve given up on using docusign as a solution, and I’m looking at alternative products.

Cheers,

Vic.

Hi ​@VictorC,

I do apologize for the inconvenience. I understand it is frustrating when things do not work as expected. I hope you can give us a chance to investigate this. Here are some information we need:

• Can you provide screenshots of the steps you were doing, including error messages, if there are any?
• Is the account linked to the same email address you use here in your Docusign community account?
• If possible, could you share API logs? These logs contain detailed information about the requests and responses made to our system, which could help us identify the cause of the issue. (Please disregard if you are facing challenges with this.)

Here are the steps: Navigate to your Profile Settings by clicking your profile image > select My Preferences > Under General, scroll down to the API Request Log section > Enable  > Save > Reproduce the issue to ensure it is logged > Return to the API Request Log section > Download  > Disable > Save > Attach the downloaded Log file to your reply. Article: API Request Logging

We look forward to your update. Thank you!

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!