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Question

The envelope allowance for the account has been exceeded.

  • February 12, 2025
  • 5 replies
  • 60 views
J
Newcomer
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Hello, up until today, I have always used the free version of DocuSign with no problems. I ONLY sign my own documents that I prepare; I never send them via email to be signed by anyone else.  I never ran into any issues with the number of documents I could sign. 

Since i never send them, I never had to worry. As a matter of fact, my homepage still says I have 2 sends left.  However, when I tried to upload a new document to sign, I received this message: “The envelope allowance for the account has been exceeded.”.

As I previously mentioned, I never had to worry about a signing limit.  I’ve signed many documents in a month, sometimes over 15 with no issues.  I’ve been using DocuSign since 2018.  Can someone help?

5 replies

C
Community Moderator
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Hello ​@joegaff76,

Thank you for reaching out to the Docusign Community.

Can you tell me the steps that you made to sign the envelope on your free account?

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

 

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

J
Newcomer
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  • joegaff76Newcomer
  • Author
  • Newcomer
  • 1 reply
  • February 14, 2025

Sure, no problem.  

Step #1: Log In

Step #2: Dragged my Word File into the “Sign or Get Signatures” box

Step #3: After it creates the Envelope, I click the “Add Recipients” drop down and choose “I’m the Only Signer"

Step #4: I click “Sign” at the bottom right of the screen.

That’s when “The Envelope Allowance for the Account has been exceeded" pops up. 

That’s the way I’ve always done it - so it’s strange that this just started happening.  As I’ve mentioned, I’ve signed upwards of 12 docs a month pretty consistently.  

Thanks for your help!!

C
Community Moderator
Forum|alt.badge.img+14

Hello ​@joegaff76,

Can you DM me you account number an email address? please do not post that information on this public post.

Let us know if you need further assistance.

 

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

M
Community Moderator
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  • marco.tanglaoCommunity Moderator
  • Community Moderator
  • 247 replies
  • March 4, 2025

Hello ​@joegaff76,
 

I hope you are doing well.

Just checking to see if you are able to provide the information that we previously requested?

If so, please do so in a reply to this question so that I can further assist you with your issue.


Best regards,
Marco Paulo | Docusign Community Moderator

M
Community Moderator
Forum|alt.badge.img+8
  • marco.tanglaoCommunity Moderator
  • Community Moderator
  • 247 replies
  • March 10, 2025

Hello ​@joegaff76 

I hope you are doing well. 

If you found my response to be a useful solution to your question, could you please click the "Best Answer ✅" button at the bottom of the post? 

It helps other community members who might have similar questions. Thank you!

Best regards,
Marco Paulo | Docusign Community Moderator

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