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Just recently my templates when I choose one will not allow me to edit the “message” area. Is this something new within DocuSign?

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Alexandre.AugustoAnswer

Docusign Employee

Hello, @jmarques

Welcome to the Docusign Community!

I’m not sure if I understood well your question regarding message area of the template, but have you checked this settings in your template:

Also, are you the owner of the templates or has Admin permissions to edit any template in the account?

I hope that helps.

Alexandre

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com

Alexandre.Augusto

Answer

Docusign Employee

Hello, @jmarques

Welcome to the Docusign Community!

I’m not sure if I understood well your question regarding message area of the template, but have you checked this settings in your template:

Also, are you the owner of the templates or has Admin permissions to edit any template in the account?

I hope that helps.

Alexandre

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Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com

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Alejandro.Ramos

Docusign Employee

Hi @jmarques,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Alejandro R. | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.