Hello, @jmarques 

Welcome to the Docusign Community!

I’m not sure if I understood well your question regarding message area of the template, but have you checked this settings in your template:

Also, are you the owner of the templates or has Admin permissions to edit any template in the account?

I hope that helps.

Alexandre

Hi @jmarques,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!