The codes purchased through Techsoup are not working to add extra seats that I just purchased.
Our renewal rate is set to renew at full price instead of the perpetual subscription price we paid last year.
I have opened a support case with Docusign, I then added another support case with Docusign since the department my original case is going to doesn't seem to understand the issue.
Please help
+4Thanks for reaching out. We’ve engaged the support team, and they are actively reviewing your case. We understand the importance of resolving the TechSoup code issue and the renewal pricing concern. Please keep an eye on your support case for updates, and feel free to reach out if you need any further assistance.
+8Hello
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Best regards,
Marco Paulo | Docusign Community Moderator
+8Hello
I hope you are doing well.
If you found my response to be a useful solution to your question, could you please click the "Best Answer ✅" button at the bottom of the post?
It helps other community members who might have similar questions. Thank you!
Best regards,
Marco Paulo | Docusign Community Moderator
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