Hi @Nina !

Advanced and Qualified signatures (AES and QES) can be considered paid feature, in which case you will need to purchase an "add-on".

My suggestion for you is contact the Docusign Sales Team, where they’ll be able to understand your needs and suggest the best plan for you. Among the questions, they will understand how many users will use it, what is the expected volume, how many use cases you will use, and other questions!

To contact them, simply access this website: https://www.docusign.com/contact-sales

Let me know if you have any questions!

Hi @Nina,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | DocuSign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

I need help, just renewed my subscription for $900 which paid for 3 users, and just took over this account recently, I needed to update 2 team members and delete the current 2, did not figure out where these people were until after I paid. I Closed one of the old accounts and tried to reenter the new memeber but it said my subscription was no good, or I can not add. Can I either cancel the other 2 300 each or figure out a way to add the other 2 changes?

Here is the message it gave me

“

eSignatureStandard